Complaints and returns

Liability for defects (complaints), exchange and return of goods:


It can always happen that an error occurs, either when completing the order or when the shipment is damaged during transportation. It may also happen that you have ordered other goods and want to exchange them.

So how to proceed? Contact us by e-mail

Please include your first and last name, address, phone number in the e-mail. If the order was made by another person, write their first and last name. In the e-mail, also state the reason (brief description) of the complaint and attach a photo. We will then contact you and agree on the next course of action.

In case of ordering non-compliant goods (parameters, color design, etc.) it is possible to replace this. Write to us at and we will agree on an exchange of goods. The condition for exchanging goods is the same, or higher value of the newly demanded goods.

We emphasize that in the event of mechanical damage to the delivered goods (obviously caused by transport), this must be claimed within 2 working days of the transport.

Address for customers:


River 974/2

Vratimov, 739 32



Warranty period:

A warranty period of 24 months applies to all goods (except drugstore goods and goods with a stated shelf life) sold in our online store.

The warranty does not cover the following cases:

- the goods were damaged by inappropriate or unprofessional handling

- the goods were damaged by natural elements

- the goods were damaged by normal wear and tear

The warranty period begins when the customer receives the goods. This period may be further extended by the period during which the goods were under warranty repair. If the goods are exchanged, the warranty continues.

Liability for defects (complaint and its application):

The seller guarantees to the buyer that the goods are free of defects upon receipt, i.e. has the properties agreed by the parties, corresponds to the purpose of its use, quality, is in the appropriate quantity, measure or weight and meets the requirements of legal regulations. If a defect becomes apparent within six months of receipt, it is considered that the item was already defective upon receipt.

The customer is entitled to exercise the right from a defect that occurs in the consumer goods within 24 months of their receipt.

In the event that the already delivered goods have a defect(s), the customer has the right to exchange the defective goods or to remove the defect or to receive a reasonable discount from the purchase price.

In the event that there is a defect in the goods during the warranty period and if the performance is defective:

in the event of a minor breach of contract, the buyer, depending on the nature of the defect, has the right to eliminate the defect (by repairing or supplying the missing part) or to a reasonable discount from the purchase price

in the event of a material breach of the contract, the buyer, depending on the nature of the defect, has the right to remove the defect by delivering a new item without a defect or by supplying the missing item or to remove the defect by repairing the item or to a reasonable discount from the purchase price or to withdraw from the contract.

The buyer shall inform the seller of the right he has chosen upon notification of the defect or without undue delay after notification of the defect. The choice made cannot be changed by the buyer without the consent of the seller.

The right of defective performance does not belong to the buyer, if the buyer knew before taking over that the goods had a defect, or if the buyer himself caused the defect.

When receiving the shipment, the buyer is obliged to check the condition of the shipment (number of packages, intactness of the tape with the company logo, damage to the box, etc.) and refuse to accept an incomplete or damaged shipment. The buyer is obliged to inspect the delivered goods and inform the seller of any detected defects without undue delay.

The seller or an employee authorized by him will decide on the complaint without undue delay, within a maximum of three working days. This period does not include the time appropriate for the type of product or service required for expert assessment of the defect. The complaint, including the removal of the defect, must be handled without undue delay, no later than 30 days from the date of the complaint, unless the seller and the consumer agree on a longer period. After this period, the consumer has the same rights as if it were a defect that cannot be removed (exchange of goods or refund).

Complaint procedure:

The buyer shall notify the authorized complaint in writing in the following manner:

will send a detailed description of the claim together with a photo of the damaged goods showing the claimed defects to the e-mail address of the operator

The buyer will be informed within 3 working days at the latest about the next procedure for the complaint.

Returning goods without giving a reason:

Pursuant to § 1829 of the Civil Code, the buyer has the right to return goods already sent or received by him within 14 calendar days of receiving them without giving a reason, if possible in intact condition and preferably in intact packaging at his own expense - he therefore has the right to withdraw from the concluded purchase contract without giving notice reasons and without any penalty, but the costs of returning the goods in this case are on the buyer's side. In the event that the goods are used and partially worn, the seller will calculate the costs related to restoring the goods to their original condition and the damage to the goods and determine how much the returned price will be reduced.

All documents must be attached to the shipment, including the invoice (we send invoices electronically, if you cannot print the invoice, write the invoice number and variable symbol in the cover letter) the formation of the contract must otherwise be reliably proven. The customer delivers the returned goods to the operator's address. The seller will return to the buyer the already paid purchase price or part thereof (corresponding to the purchase price paid for the goods less the actual costs incurred, or reduced by an amount proportional to wear and tear) including the cost of delivery of the goods corresponding to the cheapest delivery method offered by the seller, to the bank account number given by him or otherwise based on mutual agreement, no later than 14 days from the moment of withdrawal from the contract. However, the purchase price cannot be refunded before we receive the returned goods (or proof of their dispatch). The actual costs incurred are determined by the sum of the costs of processing and processing the order, shipping, packaging, and shipping.

According to § 1837, it is not possible to return goods for which there has been a violation of the hygienic packaging.

Goods replacement

In case of ordering non-compliant goods (parameters, color design, etc.) it is possible to exchange this for a suitable or other item with the value of the original item included (this is not a claim or a return of the item according to Section 1829 of the Civil Code). The condition for exchanging goods is the same, or higher value of the newly requested goods and sending the original goods in undamaged and unused condition in the original packaging. Write to us at and we will agree on an exchange of goods. Exchange of goods is completely free with us.


Baterie Centrum, s.r.o.
Říční 974/2
73932 Vratimov
Česká Republika
Business Reg. No.: 25361848
VAT ID: CZ25361848
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phone+420 596 245 841
(Po-Pá 7:30 - 16 hod.)
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